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MONEY BACK GUARANTEE

MONEY BACK GUARANTEE

We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer

 

1. Apply for Refund :

- Normal Orders : If you do not like the product of you feel that the product is not as describe on our website  simply Send us email to (Support@samagroup.ca ) and mentioned your issue details, and we will contact you within 2 Business days 

a claim can be open within 15 days following to the delivery date

- Pre-Orders : if Pre-Order did not deliver to you within 20 days of purchasing date, then you can contact us and request full refund for your order 

 

2. Get Money Back :

We will will return your money in 7days, however; if it's not resolved, you can contact us to (Support@samagroup.ca ) with the order number. and we will resolve the issue within 2 business days